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Customer Story

Customer story: How Lumen Retail automated order support

Can Özdemir Can Özdemir Operations Director, Lumen Retail
  • Donnerstag, Oktober 22, 2026
  • 15:30 (Europe/Istanbul)
  • 40 min
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About this session

Lumen Retail handles thousands of order questions every week. Can explains how they introduced an AI agent for order status and returns, what they measured, and what they would do differently.

About the speaker

Can Özdemir

Can Özdemir

Operations Director, Lumen Retail

Can runs operations at Lumen Retail, a multi-store retailer, and leads the company's customer service automation program.